Sales Policy

The House of Waterford Crystal offers discounted group rates for pre booked groups. Rates offered are based directly on business volume. To request further information, please contact [email protected]

Voucher Scheme

Participation in the House of Waterford Crystal voucher scheme is available where an agent conforms to certain criteria. House of Waterford Crystal will only accept vouchers from tour operators where pre-authorisation and credit arrangements are in place To check if your company qualifies for the voucher scheme or to ensure business is being tracked please apply by emailing [email protected].

Methods of Payment

If your company is not part of the House of Waterford Crystal voucher scheme, payment can be made either by cash on arrival or if you prefer you can also pay by cheque or by credit card. This payment can be made directly at our Reception Desk or at time of booking.

Free Places Policy

For pre booked Groups, House of Waterford Crystal offers free admission for a group organiser/ tour manager subject to a minimum of 15 paying visitors.

Child Policy

Children under 5 years of age are free of charge. Children must be supervised at all times whilst at the House of Waterford Crystal. Children under the age of 18 must be accompanied by an adult, aged 18 years or older.

Pre Booking

Booking is recommended for groups, language schools and coach visits. Please contact our booking office on + 353 51 317000 or email: [email protected]. Where no advance booking is made , the House of Waterford Crystal cannot guarantee that a guide will be available at that particular time.

Late Arrivals

Group organisers will inform the House of Waterford Crystal if they are unable to keep to the time confirmed or if the group will be more than 15 minutes late arriving at the House of Waterford Crystal. Further while the HOUSE OF WATERFORD CRYSTAL will do its best to accommodate a group that arrives early or late, House of Waterford Crystal cannot be held responsible for any curtailing of the visit or for any issue that may arise from the late or early arrival of the group.

No-Shows and Cancellations

Any advance booking made for a group is binging on the Tour Operator to the extent that the following cancellation/no-show charges shall apply:

Cancellation more than 24 hours before arrival: complete refund.
Cancellation on the day of planned arrival or a no-show: 50% charged.