Online Catalogue Returns
Our goal is to ensure complete satisfaction with our products. We take great care in packaging your order for a successful delivery but unfortunately accidents can happen. Should any product arrive damaged, imperfect or in the unlikely event you do not wish to keep a product after it has arrived, please fill out this return form and send it along with your item within 30 days from the delivery date to return the unused product in its original condition, using the return form and return label included with your order. Or alternatively, you can return the goods personally to the House of Waterford Crystal.
Upon receipt of the product(s) in the original condition, we will issue a refund within 14 days for the amount charged for the product to the credit card used to place the order.
For your protection, we recommend that when returning products back to us you use a recorded delivery service i.e. a service that provides a tracking. Except in instances where the item delivered was in error or was faulty or damaged, the customer is responsible for the expense of returning the goods to us. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS. Additionally, we cannot provide credit for packages lost during return shipment if proof of delivery is unavailable.
Any delivery costs related to the original order will not be refunded unless the item is damaged or imperfect. Where the delivery of an order is refused by the customer, we may deduct from the refund both the original delivery cost plus the cost of returning the goods to our warehouse. In the case of returning "bonus" products (i.e. free gifts, a gift with purchase, bonuses, etc...), refunds or store credits will only be issued for the value charged (if any) for the item on the original order. For example: If you received a free product with a €50 order, returning the free product alone will not result in any credit. Similarly, if a purchased product that included any "bonus" products is returned, the bonus products must also be returned in order to receive a credit for the purchased product.
Please email [email protected], within the statutory cooling-off period, giving details of the items ordered, and (where appropriate) their delivery date and the date of receipt of the item(s). For customers in the EU only, you may choose, but are not obliged, to use the model cancellation form to notify WWRD Ireland Ltd that you wish to cancel your order. If you choose to do so, please follow the instructions on the form.
If for any reason you need to cancel an order after submitting it, please call our Customer Service Specialists at +353 51 317 000 Keep in mind, if your order has already been processed (i.e. packed and shipped), it may be too late to cancel or change the shipment. However, you can return the order once it is received. In the event you refuse an order after it has been shipped, you will be responsible for any shipping charges related to that order.