Factory Tour

Mould Room

The first stop on the tour is the mould room where you witness the ancient art of mould making. Master Blowers shape the molten crystal flawlessly with the use of these wooden moulds and hand tools - a technique that has remained unchanged throughout the centuries.

Image
Image
Mould Room
Blowing Department

As you move through to the blowing platform, this is where the magic truly begins and crystal shapes start to form. Using the moulds, our skilled Master Blowers transform glowing balls of crystal into majestic shapes before placing them through the 1400-degree furnace.

Image
Image
Blowing Department
Quality Inspection

Our crystal is carefully inspected at each stage of production to ensure each piece meets our exacting standards. With six stringent inspection areas, only pieces that satisfy these standards make it to the next stage of production. Items that do not pass our quality standards are crushed and melted along with our other crystal making ingredients.

Image
Image
quality control
Hand Marking

The next part of your journey is the marking department. Here the crystal is marked with a temporary geometric grid that assists the Master Cutter as they cut the pattern onto the crystal. Each brilliant crystal piece is cut strictly from memory, with these lines simply acting as a guideline for precision and accuracy.

Image
Image
Hand Marking
Cutting Department

In the cutting department, you will see our Master Cutters at work, utilizing the masterful skills they learned during an eight-year apprenticeship. Each pattern, no matter how detailed, must be learned and memorized by the cutter during his training years. The Master Cutter relies on their skill and dexterity to cut patterns, applying the exact pressure to make the cut without damaging the integrity of the vessel. 

Image
Image
Cutting Department
Sculpting

In the next stage of our tour the sculpting department, inspirational pieces of crystal created by our Master sculptors start out as solid blocks of crystal. Experience how delicately our Master Craftsmen adorn the intricate detail onto the crystal as they transform robust blocks of crystal into elegant shapes and figures with their sculpting wheels.

Image
Image
Sculpted Whale on work bench in sculpting department
Engraving

Finally, you will have the chance to see Master Engravers at work. Using copper wheels, these skilled artisans patiently engrave intricate designs onto trophies and limited-edition pieces, a painstaking process that can take days to complete depending on the size and complexity of the design. The type of copper wheel engraving used at Waterford Crystal is called Intaglio, which means ‘reverse’. The deeper the engraving on the crystal, the more prominent and pronounced the detail.

Image
Image
Engraving
Retail Store

With the largest collection of Waterford Crystal in the world, our opulent 12,000 square feet Retail Store gives you the opportunity to remember your unforgettable day by choosing a piece of crystal to take home. The retail store represents our entire catalogue of luxury crystal, including an exhibition of our golf and world sports trophies. We offer in-store personalisation, tax-free shopping, and worldwide shipping.

Image
Image
Retail Store