FAQ - Frequently Asked Questions
FAQs - Frequently Asked Questions
The House of Waterford Crystal is situated on The Mall in Waterford, Ireland. It is in the heart of Waterford City, just a hundred yards or so from the River Suir and the city’s main quay, and bordering the city’s Viking Triangle area.
Our facility includes a Prestige Factory, a Retail Store, Exhibition Area and a café.
The guided tour of our factory includes a visit to all aspects of traditional crystal production including, mould making, blowing, quality inspection, finishing, cutting, sculpting and engraving.
The tour of our visitor experience and factory will take approximately 1 hour 30/40 minutes.
No, you do not need to book a factory tour of the House of Waterford Crystal in advance; you can come on the day. Tickets are available online. If you are booking in a guided tour for a group larger than 15 people, then you must book in advance.
Yes, the Waterford Crystal Retail Store is located just inside the Visitor Experience and visitors are welcome to visit the Store only.
The Waterford Crystal Retail Store showcases the world’s largest display of Waterford Crystal in the world and has the complete range of all our products on display. We offer a Worldwide Shipping Service, Multi-currency Exchange and VAT Refund Service.
Yes, the Crystal Café produces local pastries, sandwiches and serves high-quality teas and freshly brewed coffee.
Parking for Waterford Crystal is available at the Bolton Street car park directly behind our factory. This is a pay-and-display car park and the charge is €1.80 per hour.
Yes, you can take photos and film both on the tour of the factory and in the Retail Store.